Customer Relationship Management
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Introduction
CRM stands for customer relationship management. it’s a category of integrated, data-drivers software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing and pipeline and delver actionable data.
Our CRM provides a platform to organize and track interaction with potential or existing clients, partners, agents, and other contacts. CRM forms a contact base where the interaction and the history of contact are managed and stored. All new events (phone calls, messages, meetings) connected with a contact or company are easily logged and further interaction can be planned, including by using integrated tasks.
Customer Relationship Management (CRM): is an approach to manage a company;s interaction with current and potential customers. it uses data analysis about customers’s history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
FEATURES
- Support ticketing & Case Management
- Customer Service Metrics
- Customer Profiling
- Contact Management
- Multi-channel Support
- Account Management
- Create Knowledge Base
- Renewals Management
CRM THAT SUITS BUSINESS NEEDS
- Small Business
- Business-to-Business (B2B)
- Business-to-Customer (B2C)
- SaaS (on-demand Software)
- Customer-centric (CCRM)
- Social Media
Benefits
miniMAX CRM is good for your Business. It means less time spent entering manually customer details and more leads generated than ever before.
- Better Client Relationships
- Improved ability to cross-sell
- Increased team coloration
- Improved efficiency in serving Clients
- Greater staff satisfaction
- Increased Revenue and Profitability
- Reliable and Consistent Information
- Customer churn is kept to minimum
- Better informed Customers
- Better Quality leads
- Better visibility of customer behavior
- Increased Productivity
- Higher conversion rates
- Cost Savings
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